MirrorFly Custom AI Chatbot Solution

MirrorFly AI chatbot is a self-hosted, white-label solution that helps enterprises add live chatbots to any Android, iOS or web app.

This secure solution uses advanced NLP & NLU to understand context, remember past conversations with the app users, and respond naturally, just like a real human.

Every interaction with the chatbot is protected by enterprise-grade encryption and global compliance standards including GDPR and HIPAA. With LLM integration, the chatbot built with MirrorFly can be trained on the brand’s own data to reflect its tone and expertise.

The omnichannel AI chat solution works seamlessly across web, mobile, and all major messaging apps, with the ability to instantly switch to a human agent when needed.

Even if businesses don’t have a dedicated technical team to build the chatbot, MirrorFly offers the option to hire their team for end-to-end design to deployment. All data remains stored within the business infrastructure. No user data is controlled in MirrorFly.

AI Chatbot Customization:

• Custom Security: Enforcing own custom security such as Gmail login or biometric, or fingerprint and more, is possible

• 100% Customizable Workflows: MirrorFly has 1000+ in-app features and allows customizing the chatbot to personalize it as per your business needs

• Full Source Code Access: Unrestricted access to their codebase provided in order to customize the chatbot’s behavior, interface, and logic

AI Chatbot Features:

• Contextual Understanding: The AI chatbot understands user intent based on previous interactions and conversation flow to produce human-like responses

• Custom Knowledge Base Training: Chatbot can be trained based on the brand’s own documents/data and FAQs to answer organization-specific questions with accuracy.

• Conversation Memory Persistence: Remembers past conversations to maintain continuity across sessions, delivering personalized output

• Generative AI Capabilities: Custom AI chatbot integrates LLMs to create dynamic and context-aware responses, thus enhancing user engagement

• Third-Party API Integration: Connects external systems, CRM, ERP, payment gateways and more for real-time data retrieval & task execution

• Conversation Monitoring & Analytics: It tracks user interactions and chatbot performance in real time and optimizes response quality

• Pricing:

• Custom pricing available for enterprise businesses. MirrorFly offers a one-time license cost.

Deployment Options:

• On-prem deployment: Businesses can deploy MirrorFly completely within their own physical servers

• Cloud deployment: Businesses can run MirrorFly on any cloud setup they prefer, including their own private cloud or providers such as AWS, Azure, or even on MirrorFly’s managed cloud

• Multi-tenant cloud deployment: Hosting multiple clients under a single cloud instance with isolated data configurations also possible

Use Cases Across Industries:

• E-commerce for Instant Customer Assistance: Automatically handle order tracking, returns, and FAQs in the e-commerce store.

• Healthcare for Patient Support: Schedule appointments and answer healthcare FAQs securely and it's built with data encryption, ensuring patient privacy

• Real Estate for Intelligent Lead Qualification: Asks potential buyers about budget, preferred locations, or property types to capture high-quality leads

• Customer Support for Resolving Issues: The AI chatbot answers common queries and escalates complex cases to human agents

• Telecommunication for Quick Plan/Billing Help: Guide customers through plan options and fetch real-time billing or usage data during the chat.

• Banking & Finance for Digital Assistance: Helps users check balances, review transactions, and explore loan or investment products securely